Capital Health Care Pty Ltd (ABN 24076057264) will ensure that health and other sensitive personal information collected during the course of a consultation with our staff will remain secure.
Our employees and contractors have signed a confidentiality agreement to ensure they are aware of their obligations around confidentiality and protection should a breach occur.
A social media policy is in place to protect your privacy.
The Australian Privacy Principles are included in our employee’s induction program.
Our privacy statement and confidently agreement is in accordance with Australian Privacy Principles and any applicable State and Territory privacy legislation. Outlined below is a summary of Capital Health Care's thirteen APPs (Australian Privacy Principles)
Capital Health Care's Privacy Principles 1 - Flu Vaccinations and Medicare Card Details Capital Health Care is required to securely submit flu vaccination information to the Australian Immunization Register as per current vaccination legislation which can be viewed here. Medicare card details may be viewed by our immunisation nurse, administration staff and a dedicated HR contact within your department only when checking appointments but may not be shared with any other third party organisations.
2 - Individuals have the option of not identifying themselves during health checks, or of using a pseudonym, when being consulted. During flu vaccinations this is not possible due to AIR requirements see link here.
3 - Capital Health Care will not collect personal information unless the information is reasonably necessary for one or health checks or flu vaccination activities and the individual consents to the collection of the information.
4 - If receiving personal information Capital Health Care will not solicit the information; Capital Health Care must, within a reasonable period after receiving the information and within the scope of our APP requirements, destroy the information or ensure that the information is de-identified.
5 - At or before the time or, if that is not practicable, as soon as practicable after, Capital Health Care collects personal information about an individual, such steps (if any) as are reasonable in the circumstances:
to notify the individual of such matters as are reasonable in the circumstances; or
to otherwise ensure that the individual is aware of any such matters.
why information is collected.
how information may be accessed.
if information is to be disclosed.
how the individual can complain about possible breaches.
6 - If Capital Health Care holds personal information about an individual that was collected for a particular purpose (the primary purpose - workplace health checks), we will not use or disclose the information for another purpose (the secondary purpose - referral to specialist) unless:
the individual has consented to the use or disclosure of the information
the individual would reasonably expect the APP entity to use or disclose the information for the secondary purpose and the secondary purpose is:
if the information is sensitive information — directly related to the primary purpose
if the information is not sensitive information — related to the primary purpose.
7 - Capital Health Care Pty Ltd may hold personal information about an individual, the organisation must not use or disclose the information for the purpose of direct marketing.
8 - Before Capital Health Care discloses personal information about an individual to an overseas recipient;
who is not in Australia or an external Territory; and
who is not the entity or the individual
Capital Health Care must take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles (other than Australian Privacy Principle 1) in relation to the information. This would relate to being aware of items such as:
where any off-site data back-up is maintained
where SMS reminders are sent from/routed by any services outside Australia.
9 - Capital Health Care Pty Ltd will not share any health-related data collected to the employer. General statistics will be collected for analytical reporting. If small numbers are tested <40 employees are assessed an analytical report will not be produced. Analytical reports contain general information such as average blood pressure, average cholesterol the entire workforce that participated in the programme. No individual information is released.
10 - Capital Health Care will ensure that the personal information the practice collects is accurate, up to date and complete.
11 - Capital Health Care holds minimal information, and will protect the information:
from misuse, interference and loss
from unauthorized access, modification or disclosure.
Personal information about an individual; and
no longer needs the information for any purpose for which the information may be used or disclosed by the entity under this schedule; and
is not required by or under an Australian law, or a court/tribunal order, to retain the information;
destroy the information or to ensure that the information is de-identified.
12 - Capital Health Care Pty Ltd may hold personal information about an individual, our organisation must, on request by the individual, give the individual access to the information. There are circumstance that would be exempt from providing access and these would include:
Capital Health Care reasonably believes that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety
giving access would have an unreasonable impact on the privacy of other individuals
the request for access is frivolous or vexatious
the information relates to existing or anticipated legal proceedings between Capital Health Care and the individual, and would not be accessible by the process of discovery in those proceedings
denying access is required or authorized by or under an Australian law or a court/tribunal order.
13 - If Capital Health Care holds personal information about an individual; and either:
is satisfied that, having regard to a purpose for which the information is held, the information is inaccurate, out of date, incomplete, irrelevant or misleading; or
the individual requests the entity to correct the information;
If reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.
Capital Health Care Pty Ltd may receive requests in relation to the above APPs, it is generally accepted that we will respond within 30 days of the request being received.
The Privacy Amendment (Enhancing Privacy Protection) Act 2012 was passed in Parliament on 29 November 2012. The Act came into effect on 12 March 2014. The reforms introduce a single set of privacy principles called the Australian Privacy Principles (APPs) and a number of changes to how personal information is handled, including when it can be used for direct marketing purposes and sent overseas.
If you think your privacy has been breached, please contact us immediately
Just a short note to say thank you for recommending I attend immediately to the lesion on my arm. Pathology results were to show melanoma. I am most grateful for your advice and recommendation.” Paula.M -Oct 13
We are extremely happy with the value for money Capital Health Care's programmes represent. The service provided is extremely professional and highly valued by our staff. Mike.P -Nov 15